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Intake Specialist

2 months ago

Charleston, West Virginia, United States Joye Law Firm Full time
About the Role

We are seeking a highly skilled and compassionate Intake Specialist to join our team at Joye Law Firm. As a key member of our client service team, you will be responsible for providing exceptional support to our clients and ensuring a seamless onboarding experience.

Key Responsibilities
  • Answer multi-line phone system with a professional and empathetic attitude, handling all new client inquiries and initial paperwork for potential cases.
  • Process and enter client information into our case management software, following up with potential callers according to our checklist and scheduling initial telephone calls between attorneys and potential clients.
  • Schedule investigators to meet with clients remotely to gather additional information and sign contracts.
  • Work with clients to complete intake documents and meet with potential clients who visit the firm without an appointment to gather necessary information.
  • Locate an attorney to meet with the client to determine whether or not we wish to take the case.
  • Perform other duties as assigned.
Requirements
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
  • Math skills to add, subtract, multiply, and divide in all units of measure.
  • Reasoning ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Computer skills in Microsoft Word, Microsoft Outlook, and Needles Case Management software.
What We Offer
  • A robust training program to ensure your success in the role.
  • Opportunities for advancement and professional growth.
  • An industry-leading benefits package, including medical, dental, vision, and life insurance.
  • 10 paid holidays and paid vacation and sick time.
  • 401(k) and retirement benefits with a generous employer contribution.
  • Profit-sharing bonus program.
Why Join Our Team?

We are a 50-year-old, locally-owned personal injury firm dedicated to providing the best possible legal representation and client service in South Carolina. We value our team members and invest in their growth and well-being. If you are a talented professional with a positive attitude and strong work ethic, we encourage you to apply for this exciting opportunity.