Med Spa Patient Care Coordinator

3 days ago


Charleston, West Virginia, United States CC Plastics Full time
Job Title: Patient Care Coordinator

The Patient Care Coordinator plays a vital role in ensuring exceptional patient experiences at our medspa. This individual will serve as the primary point of contact for patients, providing seamless coordination of care and scheduling. Key responsibilities include patient intake and scheduling, consultation support, and financial coordination.

Key Responsibilities:
  • Manage patient scheduling, including consultations, follow-up appointments, and procedures.
  • Coordinate with clinical staff to optimize provider schedules and maintain high standards of care.
  • Assist providers in preparing for consultations by gathering patient information and setting up treatment rooms.
  • Support patients in understanding available services, procedures, and post-treatment care instructions.
  • Discuss treatment plans, pricing, and payment options with patients.
  • Manage patient payments, financing options, and ensure proper documentation for all financial transactions.
  • Collaborate with billing staff to ensure accurate coding and patient invoicing.
Qualifications:
  • High School Diploma or GED required; Bachelor's degree in Healthcare Administration, Business, or related field preferred.
  • 2+ years of experience in a patient-facing role, preferably in a medspa, plastic surgery, or dermatology setting.
  • Experience with medical scheduling software and CRM platforms.
Work Environment & Physical Demands:

Primarily in a clinical setting with periods of standing, sitting, and occasional lifting of up to 25 pounds.

Compensation & Benefits:

Competitive salary and bonus structure based on individual and team performance. Benefits include medical, dental, and vision insurance, paid time off, and employee discounts on medspa services.



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