Program Coordinator

2 weeks ago

Austin, Texas, United States Flex Full time

Job Overview

At Flex, we are committed to being the premier manufacturing partner for leading brands, assisting them in designing, producing, and delivering innovative solutions that enhance the world. We embrace diversity and inclusion, fostering a workplace culture that values uniqueness as a competitive advantage and builds a community that empowers our employees to push the boundaries of innovation.

Position Summary

We are seeking a Program Manager to join our dynamic team. This role is pivotal in guiding a team of cross-functional specialists to deliver customer-centric products and services. You will play a crucial role in developing and executing project, pricing, and program strategies to ensure ongoing value delivery to our business and clients.

Key Responsibilities

  • Plan, organize, and direct program schedules and budgets effectively.
  • Monitor relevant metrics and drive actions based on outcomes.
  • Provide expertise in contract negotiations as necessary.
  • Oversee interdepartmental activities to ensure adherence to product development timelines, quality standards, and business metrics.
  • Review program proposals to address time frames, funding needs, procedures, staffing requirements, and resource allocation.
  • Establish work plans and staffing for each program phase, coordinating recruitment or personnel assignments.
  • Manage product life cycle activities, ensuring alignment with P&L and customer satisfaction across various account complexities.
  • Serve as the primary communication channel for customers, addressing escalations as needed.
  • Conduct customer satisfaction reviews and implement corrective actions.
  • Maintain and develop business relationships with clients.
  • Ensure project and program deliverables are consistently met.
  • Maintain excellent customer relations with both new and existing clients.
  • Support production sites regarding projects, costs, and customer-related matters through business acumen and expertise.

Qualifications

  • Experience in Services/RMA business.
  • Minimum of 5 years as a Program Manager.
  • Accountability for program health and performance.
  • Understanding of P&L responsibilities.
  • Proficiency in MS Office applications (Excel, PowerPoint).
  • Strong communication skills.
  • Experience in an electronic manufacturing environment.

What We Offer

  • Comprehensive medical, dental, and vision benefits.
  • Life insurance coverage.
  • 401K matching program.
  • Paid time off.
  • Tuition reimbursement opportunities.
  • Employee discounts at local retailers.

Flex is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We are happy to provide reasonable accommodations to those with disabilities during the application process.

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