Guest Services Coordinator
2 weeks ago
As a vital member of our team, the Customer Service Representative serves as the initial point of contact for residents and visitors alike. This dynamic role requires flexibility, as the representative will operate across various locations.
Key Responsibilities
- Welcome all guests warmly and positively upon their arrival. Ensure prompt and courteous phone responses within three rings.
- Maintain awareness of room availability and current openings.
- Facilitate room bookings for guests both in-person and via phone, including daily postings on online platforms.
- Process all cash and credit transactions accurately.
- Conduct secure cash deposits in the designated safe.
- Keep meticulous records of available rooms and manage closing procedures, including deposit documentation and alarm settings.
- Receive and process maintenance requests from residents efficiently.
- Handle mail distribution for residents.
- Ensure the office environment remains clean and welcoming.
- Perform additional tasks as assigned.
Qualifications
- High School Diploma or equivalent.
- A minimum of six months of experience in customer service.
- Must be legally authorized to work in compliance with state and federal regulations.
Physical Demands
- Ability to stand and walk continuously throughout shifts.
- Capable of bending, lifting, and carrying items weighing up to 25 pounds.
- Engage in frequent face-to-face interactions with customers.
- Demonstrate the ability to manage multiple tasks while maintaining a positive demeanor in a busy environment.
Work Environment
- Expected to work an average of eight-hour shifts, including weekends and holidays.
- Adhere to company uniform and hygiene standards.
- Thrive in a fun, fast-paced, and energetic atmosphere.
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