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Hospitality Support Specialist

2 months ago

Acworth, Georgia, United States The Siegel Group Full time
Position Overview

As a vital member of our team, the Customer Service Representative serves as the initial point of contact for our valued residents and guests. This role is dynamic, requiring flexibility to operate across various locations.

Key Responsibilities

  • Welcome all visitors with a warm and positive demeanor as they arrive. Respond to incoming calls promptly and courteously.
  • Maintain awareness of room availability and current openings.
  • Facilitate room bookings for guests both in-person and over the phone, including daily postings on relevant platforms.
  • Process all financial transactions accurately, ensuring secure handling of cash and charges.
  • Conduct cash drops securely in designated safes.
  • Keep precise records of available rooms and manage closing procedures, including deposit documentation and security measures.
  • Receive and manage work orders from residents, ensuring proper processing in our system.
  • Handle mail distribution for residents efficiently.
  • Ensure the office environment remains clean and welcoming.
  • Perform additional tasks as assigned.

Qualifications

  • High School Diploma or equivalent.
  • A minimum of 6 months experience in a customer service role.
  • Must be legally authorized to work in compliance with State and Federal regulations.

Physical Demands

  • Ability to stand and walk continuously throughout the shift.
  • Capability to bend, lift, and carry items weighing up to 25 pounds.
  • Frequent face-to-face interactions with customers.
  • Skill in multitasking while maintaining a positive attitude in a busy environment.

Work Environment

  • Expected to work an average of 8-hour shifts, including weekends and holidays.
  • Adhere to company uniform and hygiene standards.
  • Engage in a lively, fast-paced workplace.