Customer Service Team Lead
5 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Youngstown Area Goodwill. As a key member of our retail store team, you will be responsible for overseeing the daily operations of the store and donation center in the absence of the store manager or assistant manager.
Key Responsibilities:
- Supervise and lead a team of customer service representatives to ensure excellent customer service and a positive shopping experience.
- Oversee all functions of the retail store and donation center, including inventory management, cash handling, and customer service.
- Ensure compliance with company policies and procedures, including cash handling and banking procedures.
- Responsible for safeguarding the store cash and ensuring accurate financial reporting.
- Collaborate with the store manager and assistant manager to achieve sales goals and improve store performance.
- Provide training and coaching to customer service representatives to enhance their skills and knowledge.
- Conduct regular inventory counts and reconcile discrepancies.
- Perform other duties as assigned by the store manager or assistant manager.
Requirements:
- Minimum 1 year retail sales experience, preferably in a supervisory role.
- Excellent communication and leadership skills.
- Ability to work a variety of shifts, including mornings, afternoons, and weekends.
- High school diploma or equivalent required.
- Ability to pass a background check and drug screening.
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