Customer Service Representative

3 days ago


Richardson, Texas, United States DebtBlue Full time
Customer Service Representative

DebtBlue, LLC is a leading debt settlement organization dedicated to helping individuals and families overcome financial challenges. We're seeking a highly motivated and empathetic Customer Service Representative to join our team.

Job Summary:

The ideal candidate will be the primary point of contact for clients enrolled in our debt settlement program, providing exceptional customer service and support to ensure a positive experience. This role requires strong communication and problem-solving skills, with the ability to multitask and work in a fast-paced environment.

Key Responsibilities:
  • Provide accurate and complete information to clients and internal teams
  • Handle incoming client requests and make monthly follow-up calls
  • Proactively address client needs through various communication channels
  • Utilize CRM system to assign and complete tasks
  • Other duties as required to support department operations
Requirements:
  • High School Diploma or GED
  • 2 years of Call Center experience
  • Empathy and willingness to assist clients throughout their financial hardship
  • Problem-solving skills with the ability to multitask
  • Talent to work in a fast-paced, high-energy environment
  • Proficiency in Microsoft Office and client service software
  • Bilingual (Spanish) is a plus
What We Offer:
  • 401K
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Long-term disability insurance - employer paid
  • Basic Life insurance - employer paid
  • Paid Time Off
  • Paid holidays
  • Employee referral program
  • Free onsite gym
About DebtBlue:

DebtBlue is a company that values its employees and provides opportunities for growth and development. We encourage open communication and feedback, and our team is committed to serving with integrity, excellence, and compassion.



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