Customer Service Representative

1 day ago


Richardson, Texas, United States Chewy Full time

About Chewy

Chewy is a leading e-commerce company that specializes in pet products and services. We're a team of passionate and dedicated individuals who are committed to delivering exceptional customer experiences.

Job Summary

We're seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for engaging with customers through multiple channels, including phone, email, and chat. You will provide timely and effective resolutions to customer inquiries and concerns, while also promoting Chewy's products and services.

Key Responsibilities

  • Provide exceptional customer service through multiple channels, including phone, email, and chat.
  • Respond to customer inquiries and concerns in a timely and effective manner.
  • Resolve customer issues and concerns in a fair and professional manner.
  • Meet or exceed customer satisfaction targets.
  • Stay up-to-date on Chewy's products and services, as well as industry trends and developments.

Requirements

  • 5+ years of multi-channel contact center management experience.
  • Proven track record of delivering exceptional customer experiences.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer

  • Competitive wages and benefits package.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.


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