Customer Service Representative

2 days ago


Richardson, Texas, United States CommScope Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team in Charlotte, North Carolina. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients in North America.

Key Responsibilities:
  • Identify customer requirements and work with cross-functional teams to deliver solutions
  • Support customers through the order lifecycle, from receipt to delivery
  • Collaborate with internal and external partners to resolve customer issues
  • Develop and implement process improvements to enhance customer satisfaction
Requirements:
  • 2+ years of customer service experience in a business-to-business environment
  • Proven experience with ERP systems (Oracle, SAP)
  • Validated experience with Microsoft Office 365 (Excel, Word, Outlook)
  • Good interpersonal communication skills, analytical abilities, detail orientation, quality focus, and problem-solving skills
  • Completed Associate or Bachelor degree
About CommScope:

CommScope is a leading provider of communications infrastructure solutions. We empower the world's most innovative companies to deliver connectivity that enables game-changing discoveries, like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.

We value our employees and strive to create a work environment that is inclusive, diverse, and rewarding. If you are passionate about delivering exceptional customer service and want to grow your career with a dynamic company, we encourage you to apply.



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