Customer Service Representative
5 hours ago
We are seeking a highly skilled Customer Advocate Specialist to join our team at Health Care Service Corporation. As a key member of our customer service team, you will be responsible for analyzing and resolving customer inquiries, providing coaching and guidance to customer service advocates, and expediting the processing of telephone and written inquiries.
Key Responsibilities- Analyze and resolve customer inquiries in a timely and professional manner
- Provide coaching and guidance to customer service advocates to ensure they have the necessary skills and knowledge to effectively resolve customer issues
- Expedite the processing of telephone and written inquiries to ensure timely resolution of customer issues
- Develop and maintain knowledge of HCSC's customer issue protocols and procedures
- Collaborate with other teams to ensure seamless customer service experience
- High school diploma or equivalent required
- 2 years of customer service experience in a healthcare or insurance environment
- Experience evaluating customer situations, making decisions, and responding quickly to questions
- Knowledge of HCSC's customer issue protocols and ability to coach lower-level customer advocates
- Clear and concise verbal and written communication skills
- Interpersonal and analytical skills
- Data entry and/or typing experience
- 3 years of customer service experience
- 2 years of data entry experience in an office environment
- Knowledge of Managed Care Programs
- Knowledge of medical terminology and anatomy
We are an Equal Opportunity Employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
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