Customer Service Representative

7 days ago


Richardson, Texas, United States Lennox Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Lennox. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle incoming customer calls and emails with professionalism and efficiency.
  • Accurately process orders and resolve any issues related to pricing or product information.
  • Manage customer service requests, including order status updates and invoice requests.
  • Conduct research on part numbers to ensure accurate order processing.
  • Submit and manage credit and return requests for concealed damages or other discrepancies.
  • Assist sales representatives with order placement and status updates.
  • Review open orders for On-Time In-Full (OTIF) compliance and coordinate with production or supply chain for execution.
  • Collaborate with the next level of customer support to resolve challenging inquiries or complaints.
Requirements
  • Bachelor's degree or equivalent experience.
  • Excellent written and verbal communication skills, including effective listening skills.
  • Ability to learn and understand technical terminology.
  • Proficient with Microsoft Office products, including Word, Excel, and Outlook.
  • SAP experience preferred.
What We Offer

At Lennox, we offer a competitive base salary, annual bonus based on company performance, excellent medical plans, mental and financial health programs, outstanding 401k with company match, employee stock purchase program, community involvement opportunities, and a robust employee assistance program.

We value diversity and inclusion and seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

", "lang_code": "en-US"}

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