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Client Relations Specialist

2 months ago

Redlands, California, United States Fadeaway Marketing Full time
Fadeaway Marketing thrives on delivering exceptional customer experiences. Our Customer Engagement Associate team plays a pivotal role in driving sales and ensuring client satisfaction. We pride ourselves on going the extra mile for our clients, setting us apart in the industry.

As a vital part of our mission to be the most respected business consulting and sales firm, our Customer Engagement Associates are self-driven individuals who are passionate about achieving ambitious goals. We value and reward outstanding talent while fostering a unique company culture. Bring your enthusiasm for customer interaction and your interest in technology, and we will support you in becoming the top Customer Engagement Associate you aspire to be.

Key Responsibilities of the Customer Engagement Associate:
  • Process and accurately fulfill customer orders
  • Maintain current knowledge of company offerings and promotional activities
  • Coordinate order creation, appointment scheduling, and collaboration with various departments to enhance customer satisfaction
  • Build and nurture direct relationships with clients
  • Foster a positive and enjoyable work environment while promoting teamwork
  • Assist clients in identifying their ordering needs or service requirements
  • Exhibit customer-centric focus, teamwork, and effective communication
Qualifications for the Customer Engagement Associate:
  • High school diploma/GED or equivalent professional experience
  • Proficient in building relationships
  • Attentive listener with strong active listening skills
  • Effective communicator with a knack for positive language
  • Genuine passion for helping others
  • Ability to remain composed and collected in challenging customer interactions
  • Driven and ambitious individual
  • Collaborative team player capable of achieving personal objectives