Desktop Support Specialist
4 days ago
We are seeking a skilled Desktop Support Specialist to join our team at United Software Group. As a Desktop Support Specialist, you will be responsible for providing technical assistance to our clients, addressing user tickets regarding hardware, software, and networking. Your expertise will be invaluable in helping our clients resolve technical issues and ensuring their systems are functional.
Key Responsibilities:
* Address user tickets regarding hardware, software, and networking
* Provide technical assistance to clients, including walking them through installing applications and computer peripherals
* Diagnose problems using targeted questions and guide users with simple, step-by-step instructions
* Conduct remote troubleshooting and test alternative pathways until issues are resolved
* Customize desktop applications to meet user needs
* Record technical issues and solutions in logs
* Direct unresolved issues to the next level of support personnel
Requirements and Skills:
* 5+ years' work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
* 5+ years' hands-on experience with Windows/Linux/Mac OS environments
* Working knowledge of office automation products and computer peripherals, like printers and scanners
* Knowledge of network security practices and anti-virus programs
* Ability to perform remote troubleshooting and provide clear instructions
* Excellent problem-solving and multitasking skills
* Customer-oriented attitude
* BSc in Computer Science or relevant field
Why Join Us:
At United Software Group, we value our clients' satisfaction and strive to provide exceptional technical support. As a Desktop Support Specialist, you will be part of a team that is dedicated to delivering high-quality services and ensuring our clients' systems are running smoothly.
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