Patient Relations Specialist

2 weeks ago


Fort Worth, Texas, United States Serenity Healthcare Full time
Job Overview

Patient Relations Specialist
*Onsite - Fort Worth, TX

At Serenity Healthcare, we are dedicated to enhancing the patient experience through innovative healthcare technology. The primary focus of this role is to address and resolve patient billing inquiries effectively. This position plays a vital role within our billing department, ensuring that patients comprehend their billing statements and are encouraged to settle their account balances. The Patient Relations Specialist will engage with patients through various communication channels to alleviate billing issues.

Key Responsibilities

  • Confirming patient insurance benefits
  • Collaborating with insurance representatives to review and adjust claims as necessary
  • Supporting Patient Care Coordinators in responding to patient inquiries
  • Working alongside practice managers to provide optimal support for our patients
  • Interacting directly with patients to identify and resolve their billing concerns
  • Investigating patient accounts and conveying findings
  • Communicating with patients via email, text, or phone
  • Processing patient payments
  • Providing itemized statements upon patient request
  • Performing additional duties as assigned

Qualifications

  • Basic office skills, including faxing and transcribing
  • Ability to file documents electronically
  • Familiarity with medical billing practices
  • Strong interpersonal skills for effective communication with both providers and patients
  • Positive attitude and commitment to completing assigned tasks

Benefits

  • Competitive compensation based on experience
  • Comprehensive medical, dental, and vision insurance
  • Life insurance coverage
  • Flexible spending account options
  • Paid time off
  • 401k retirement plan

About Us

Serenity Healthcare is at the forefront of healthcare technology, utilizing cutting-edge medical devices to ensure long-term patient success, even when traditional treatments have not yielded results. We believe in empowering individuals to lead fulfilling lives, recognizing that mental health is a crucial aspect of overall well-being. Our commitment extends beyond patient care; we prioritize creating a supportive work environment that enables our team members to excel in their roles and maintain a healthy work-life balance.

*This position is subject to a background check.

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