Field Service Technician

2 days ago

Seattle, Washington, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric adventure vehicles. Our mission is to keep the world adventurous forever, and we're seeking talented individuals to join our team.

Job Summary

The Field Service Technician IV will be responsible for delivering exceptional customer experiences at our service locations. This role requires a technical expert with excellent communication skills, who can work collaboratively with internal partners to resolve service needs and coordinate with various teams.

Key Responsibilities
  • Support pre-production vehicle builds by assisting cross-functional teams
  • Travel to locations to support service needs, including production plants
  • Operate remotely until local service centers open, if applicable
  • Follow Rivian repair procedures with efficiency and quality
  • Perform complex diagnoses, repairs, installations, and inspections on vehicles
  • Conduct road tests to ensure quality of repairs
  • Manage parts operations, including ordering, receiving, shipping, and inventory
  • Stay up-to-date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain accurate expense reporting
  • Work with a collaborative attitude and team spirit in a dynamic environment
Qualifications
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • Experience with leadership, mentorship, and influencing a team preferred
  • 5 or more years of automotive experience preferred
  • 3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferred
  • Proficient in navigating a laptop or computer in a Windows or Mac environment
  • Experience using test tools (PICO-Scope, PCAN, KavaserMemorator, breakout box, etc.)
  • Extensive experience in bumper-to-bumper diagnosis and repair
  • Ability to drive a non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license and maintain a clean driving record
Benefits

Rivian offers a comprehensive benefits package, including medical/Rx, dental, and vision insurance, as well as a competitive salary and opportunities for professional growth and development.

Rivian is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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