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Field Service Technician

2 months ago

Seattle, Washington, United States Minol USA Full time
Job Overview

Position Title: Field Service Technician

SUMMARY:
This role is primarily accountable for executing and finalizing all designated installation tasks while adhering to the specifications outlined in the contract documents, organizational standards, and project timelines. Additionally, this position is tasked with managing and completing all assigned service operations as specified by Service Work Authorizations through the following responsibilities.

KEY RESPONSIBILITIES:
The core responsibilities include, but are not limited to:

  • Travel is required for 100% of the role.
  • Install, maintain, test, troubleshoot, and repair equipment in the field to guarantee optimal performance and quality.
  • Work independently following established guidelines to fulfill the duties of the position.
  • Prioritize tasks and make decisions within set parameters.

Financial Accountability:

  • Complete installation projects within the estimated budget.
  • Track all materials used, whether from a job lot or service inventory.
  • Oversee and coordinate subcontractors as necessary.

Professional Conduct:

  • Maintain a professional appearance at all times.
  • Follow dress code requirements.
  • Ensure all written and verbal communications are conducted professionally.
  • Foster and maintain a professional relationship with clients.
  • Adhere to schedules and deadlines while keeping commitments.

Documentation:

  • Submit all required documentation promptly.
  • Provide timely and accurate time sheets and expense reports.
  • Ensure information is sufficient for cost control and billing purposes.
  • Timely submission of completed Service Work Authorizations.
  • Submit completed installation project reports without delay.

Problem Resolution:

  • Identify and rectify issues related to equipment quality and/or software.
  • Address and resolve concerns regarding customer and peer perceptions.

This position does not have supervisory responsibilities.

QUALIFICATIONS:
To successfully perform this role, an individual must meet the following qualifications:

  • High school diploma or equivalent (GED); or one to three months of related experience and/or training; or a combination of education and experience.
  • Preferred experience includes:
    • Electrical work
    • Plumbing
    • Pipe fitting related to gas plumbing

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety regulations, operating instructions, and procedural manuals. Capable of writing routine reports and correspondence. Ability to effectively communicate before groups of customers or employees.

MATHEMATICAL SKILLS:
Ability to perform calculations involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Proficient in applying basic algebra and geometry concepts.

REASONING ABILITY:
Ability to apply common sense to follow instructions provided in written, oral, or diagrammatic form. Capable of addressing problems involving multiple concrete variables in standardized situations.

COMPUTER SKILLS:
Proficient in database software, internet applications, inventory management software, order processing systems, spreadsheet software, and word processing software.

OTHER SKILLS AND ABILITIES:

  • Experience in plumbing and electrical work
  • Background in property maintenance/service
  • Strong time management skills
  • Ability to work independently
  • Mechanical aptitude and technical skills
  • Familiarity with power and hand tools
  • Capability to troubleshoot equipment to determine necessary repairs or replacements

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to use hands to handle, feel, or manipulate objects; reach with hands and arms; and communicate verbally. The employee frequently stands, walks, climbs, balances, stoops, kneels, crouches, or crawls. The employee occasionally sits and must regularly lift and/or move up to 50 pounds.

WORK ENVIRONMENT:
The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly exposed to outdoor weather conditions, frequently exposed to wet and/or humid conditions, extreme temperatures, and occasionally exposed to moving mechanical parts, high places, fumes, airborne particles, and electrical hazards. The noise level in the work environment is typically loud.