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Field Service Manager

2 months ago

Seattle, Washington, United States Quench USA, Inc. Full time
Job Title: Field Service Manager

Quench USA, Inc. is seeking a highly skilled and experienced Field Service Manager to join our team in the Seattle area market. The successful candidate will be responsible for managing a team of Field Service Technicians, providing exceptional customer service, and ensuring the successful installation and maintenance of our water filtration systems.

Key Responsibilities:
  • Manage a team of Field Service Technicians to ensure timely and efficient service delivery
  • Develop and implement effective training programs to enhance the skills and knowledge of Field Service Technicians
  • Provide exceptional customer service to ensure high levels of customer satisfaction
  • Conduct technical site surveys and inspections to identify and resolve any issues with our water filtration systems
  • Manage and maintain accurate records of customer interactions, service calls, and maintenance activities
  • Collaborate with the Regional Service Director to develop and implement strategies to improve service delivery and customer satisfaction
Requirements:
  • 2-5 years of management experience in a customer-facing role
  • Vocational technical school diploma or certification in a relevant field
  • Experience with water filtration systems and related equipment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Valid driver's license and a clean driving record
About Quench USA, Inc.

Quench USA, Inc. is a leading provider of water filtration systems and services. Our mission is to provide high-quality products and services that meet the needs of our customers while promoting sustainability and environmental responsibility.

We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.