Refrigeration Service Specialist

2 weeks ago


Grand Rapids, Michigan, United States Russell's Technical Products Full time

Salary:
$28 to $50 Hourly. We provide competitive compensation based on experience. This role primarily involves traveling for service appointments and installations following training at our facility. Candidates must possess a minimum of 2 years of experience in HVAC/R and a strong grasp of single-stage refrigeration. Familiarity with cascade refrigeration systems is advantageous. Please refrain from applying if you do not meet these qualifications.

Position Overview:
As a Field Service Engineer, your responsibilities will include:
  1. Executing field installations and start-ups, performing preventative maintenance, and conducting performance evaluations to ensure compliance with manufacturing specifications and requirements.

  2. Providing training and guidance to users on the proper operation and maintenance of our products.

  3. Troubleshooting, repairing, and calibrating various refrigeration systems, electronics, and electro-mechanical components using schematics to restore products to operational status.

  4. Building and nurturing positive relationships with clients, coordinating service visits, promoting the advantages of refrigeration and controller upgrades, establishing maintenance contracts, and performing general service tasks.

  5. Maintaining a comprehensive understanding of the company's warranty, maintenance, and service policies.

  6. Keeping accurate vehicle logs, maintenance schedules, and detailed records of field service and travel expenses.


Travel Requirements:
This position entails regular local and regional travel to client sites. You will receive full hourly compensation for travel time, along with a weekly per diem for personal expenses. All travel costs will be covered by the company, and a work vehicle will be provided.

Qualifications:
To excel in this role, candidates should have:

A minimum of 2 years of experience or training in commercial/industrial refrigeration or HVAC/R, proficiency in electronics and controls programming, and experience in a related service role.

Preferred qualifications include experience or training in cascade refrigeration systems, an EPA Universal Certificate, and work experience in the environmental simulation systems sector.

Valid driver's license is required.

Physical Demands:
The physical requirements for this position include:

Regularly standing, frequently using hands for handling tools, climbing, and balancing. The role also involves walking, reaching, stooping, kneeling, crouching, and communicating.

Employees must be able to lift and move up to 10 pounds regularly, up to 25 pounds frequently, and occasionally up to 50 pounds.

Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.


Company Culture:
As part of a family-owned business, you will contribute to providing customers with innovative and high-quality environmental test chambers. Each day presents unique opportunities for growth and learning.

We value our team members, focusing on their development and striving to earn and maintain our customers' trust by exceeding their expectations.

Our company is expanding and seeks individuals who embody a positive attitude, commitment to excellence, and alignment with our core values: gratitude, teamwork, adaptability, ownership, and service.

We believe in creating a workplace where employees enjoy their time off and return feeling valued and refreshed.


Benefits:
We offer a comprehensive benefits package that includes:
  • Weekly pay via direct deposit
  • Paid Time Off (120 hours accrued in the first year, increasing incrementally)
  • 12 paid holidays annually
  • 16 hours of paid volunteer time off each year
  • 401k with company match
  • Medical coverage with plans starting at just $15/week
  • Education Reimbursement Program
  • Company-paid life and short-term disability insurance


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