IT Support Specialist

1 week ago


Grand Rapids, Michigan, United States Gravity IT Resources Full time

Job Title: IT Support Specialist

Location: Grand Rapids, MI

Job-Type: Contract

Referral Fee: $1000

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).

Position Overview:

Gravity is seeking an IT Support Specialist to provide assistance with service desk operations and infrastructure tasks. The ideal candidate will have a minimum of 4 years of experience in diagnosing hardware and software issues, along with a solid background in networking and cabling. This role involves supporting executives and technology leaders across the organization.

Our client is a prominent provider of climate-controlled logistics solutions, specializing in the transportation of refrigerated goods and perishables globally. They prioritize sustainability, striving to deliver these services while promoting environmental stewardship. The organization is committed to leveraging advanced technology to remain at the forefront of the industry.

Duties & Responsibilities:

· Provide break/fix support in both office and manufacturing settings (PCs, multifunctional printers, barcode scanners).

· Conduct technical, administrative, and support tasks related to the installation and operation of new and existing PC systems.

· Assist in the maintenance of business-specific infrastructure.

· Troubleshoot and collaborate with other IT team members to resolve user support challenges.

· Collaborate as part of a team to implement technology solutions for various locations and business users.

Required Experience & Skills:

· 4+ years of experience in troubleshooting hardware: PCs, printers, barcode scanners, etc.

· 4+ years of experience in troubleshooting and configuring software.

· 4+ years of experience working with Windows 10/11 and the general Microsoft Operating System.

· 4+ years of experience in performing root cause analysis.

· Ability to be onsite 5 days a week in Grand Rapids, MI.



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