IT Support Specialist
1 week ago
Job Title: IT Support Specialist
Location: Grand Rapids, MI
Job-Type: Contract
Referral Fee: $1000
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).
Position Overview:
Gravity is seeking an IT Support Specialist to assist our client with service desk and infrastructure tasks. The ideal candidate will have a minimum of 4 years of experience in troubleshooting hardware and software, alongside a solid background in networking and cabling. This role involves providing support to executives and technology leaders within the organization.
Our client is a prominent provider of climate-controlled solutions, specializing in the transportation of refrigerated goods and perishables globally. They prioritize sustainability and are committed to leveraging advanced technology to enhance their operations while being environmentally responsible.
Duties & Responsibilities:
· Deliver break/fix support in both office and manufacturing settings (PCs, multifunctional printers, barcode scanners).
· Conduct technical, administrative, and support tasks related to the installation and operation of new and existing PC systems.
· Provide assistance with the support of sector-specific infrastructure.
· Troubleshoot and collaborate with other IT team members to resolve user support issues.
· Work collaboratively to implement technology solutions for physical locations and business users.
Required Experience & Skills:
· 4+ years of experience in troubleshooting hardware: PCs, printers, barcode scanners, etc.
· 4+ years of experience in troubleshooting and configuring software.
· 4+ years of experience working with Windows 10/11 and the Microsoft Operating System.
· 4+ years of experience performing root cause analysis.
· Ability to be onsite 5 days a week in Grand Rapids, MI.
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