Customer Service Representative

2 weeks ago


Lexington, Kentucky, United States RANCATORES ICE CREAM INC Full time
About the Role

We are seeking an experienced Team Member to join our Rancatore's Ice Cream Inc. team. As a Team Member, you will be the face of our company and play an integral role in our customer's experience.

Key Responsibilities
  • Take food and beverage orders from customers with accuracy and efficiency.
  • Answer questions about our menu and preparation with confidence and knowledge.
  • Provide exceptional customer service by responding to customer inquiries in a timely and accurate manner.
  • Create custom ice cream cakes that exceed customer expectations.
  • Enter orders into the POS system with precision and speed.
  • Bus tables and maintain a clean work environment to ensure a positive customer experience.
  • Work collaboratively with fellow team members to ensure side tasks are completed during each shift.
Requirements
  • Previous experience as a server is preferred, but not required.
  • A friendly and outgoing personality is essential for success in this role.
  • Excellent communication skills are necessary to effectively interact with customers and team members.
  • The ability to meet the physical demands of the position, including standing for long periods and lifting up to 25lbs, is required.
  • Familiarity with food safety guidelines is necessary to ensure a safe and healthy environment for our customers.
  • The ability to work in a fast-paced environment with a high level of energy and enthusiasm is essential.


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