ERP Managed Services Director

1 week ago


Columbia, South Carolina, United States BDO Full time

Job Summary:

BDO Digital is seeking an ERP Managed Services Manager to join our Enterprise Business Applications (EBA) team. This role will be responsible for managing the day-to-day operations of the Dynamics Managed Support team, including client relationships, escalations, and support request triage. The ideal candidate will have experience in ERP systems, business process analysis, and technical/functional application education or experience.

Key Responsibilities:

  • Provide functional and technical support of EBA solutions and related technologies
  • Develop and enhance service delivery, business process documentation, and tools to ensure repeatability and standardization
  • Alerts, escalates, and manages internal and client risks
  • Coordinates, communicates with, and supervises the Managed Services team
  • Drives customer delivery performance, service improvements, and quality
  • Identifies, investigates, and implements new processes/tools/products/services for the improvement of Managed Services
  • Manages multiple client relationships and ensures customer satisfaction
  • Manages incident and escalation issues
  • Works with technology and business owners to resolve issues

Requirements:

  • 6+ years of industry experience with ERP systems, required
  • 4+ years of experience with ERP or CRM functional product support, required
  • Client facing best practice consulting experience, preferred
  • One or more current business applications technology certifications, preferred

Preferred Skills:

  • Microsoft Visio, PowerPoint, Word, and SharePoint, required
  • Experience with one or more ERP/CRM/HCM Solutions technology, required
  • Microsoft Project or Smartsheet, preferred

About BDO:

BDO is a leading professional services firm that provides audit, tax, and advisory services to clients across various industries. Our team is dedicated to delivering exceptional service and expertise to our clients, and we are committed to creating a positive and inclusive work environment.



  • Columbia, South Carolina, United States BDO Full time

    Job Summary:BDO Digital is seeking an experienced ERP Managed Services Manager to join our Enterprise Business Applications (EBA) team. As a key member of our team, you will be responsible for managing the day-to-day operations of our Dynamics Managed Support team, ensuring the delivery of high-quality support services to our clients.Key...


  • Columbia, South Carolina, United States BDO Full time

    Position: ERP Managed Services Manager at BDO DigitalAt BDO Digital, we are looking for an ERP Managed Services Manager to play a pivotal role within our Enterprise Business Applications (EBA) division. This position is crucial for fostering relationships with our clients and ensuring the seamless delivery of services in ERP, CRM, HCM, and other related...


  • Columbia, South Carolina, United States BDO Full time

    Position: ERP Managed Services Manager at BDO DigitalAt BDO Digital, we are seeking an ERP Managed Services Manager to be a pivotal member of our Enterprise Business Applications (EBA) team. This role is crucial in delivering exceptional service in EBA Managed Services and ensuring operational excellence for our clients. Your primary responsibilities will...


  • Columbia, South Carolina, United States BDO Full time

    Position: ERP Managed Services Manager at BDO DigitalAt BDO Digital, we are looking for an ERP Managed Services Manager to play a pivotal role within our Enterprise Business Applications (EBA) team. This position is crucial for supporting our clients in the area of EBA Managed Services and ensuring Operational Excellence. Your primary responsibilities will...

  • ERP Systems Manager

    4 weeks ago


    Columbia, South Carolina, United States MSH Full time

    Position Overview:We are looking for a skilled NetSuite Manager to become a vital part of our organization. This position will be essential in configuring, maintaining, and enhancing our NetSuite ERP system. You will collaborate closely with end-users and stakeholders to identify business requirements and deliver effective solutions, ensuring the system...


  • Columbia, South Carolina, United States Pinnacle Specialty Group, Inc. Full time

    Pinnacle Specialty Group, Inc. is a woman-owned small business dedicated to delivering exceptional project and contract management services across various sectors, including Professional, Technical, Engineering, IT, and Support Services. We provide comprehensive benefits, including Medical, Dental, Vision, Paid Time Off, and a 401K plan with company...


  • Columbia, South Carolina, United States De Lacy Executive Recruitment North America Full time

    De Lacy Executive Recruitment North America is currently seeking an experienced ERP Solutions Specialist to join a dynamic team focused on delivering tailored ERP solutions for the food processing sector. This organization is renowned for its innovative software solutions that are specifically designed to adapt to the unique needs of each client. The role...

  • Project Director

    2 weeks ago


    Columbia, South Carolina, United States The Brixton Group, Inc. Full time

    Job Description**Project Manager / Engagement Lead - ERP**The Brixton Group, Inc. is seeking a seasoned Project Director to lead a major modernization and ERP transformation initiative. As a key member of our team, you will be responsible for assessing the current systems, landscape, and processes to identify areas for improvement and develop a strategic...


  • Columbia, South Carolina, United States DataMasters Full time

    Director of Information Technology OpportunityDataMasters is seeking a seasoned IT professional to lead our corporate office team in Greensboro. As a Director of Information Technology, you will be responsible for overseeing the implementation and management of our new cloud-based ERP system, Infor M3. This is a full-time, direct-hire position that requires...


  • Columbia, South Carolina, United States RetireEASE Senior Services Full time

    Job DescriptionWe are seeking a highly skilled and experienced Health Services Director to join our team at RetireEASE Senior Services.About the Role:As a Health Services Director, you will be responsible for overseeing the delivery of high-quality care services to our clients.You will lead a team of care professionals and be responsible for ensuring that...


  • Columbia, South Carolina, United States Apex Systems Full time

    Apex Systems is seeking a knowledgeable trainer to support a well-known propane distribution organization during their transition to a new IFS ERP system.Contract Duration: 6-12 months, with potential extensions based on project needs.Compensation: Starting at $65/hr on a W2 basis.Work Arrangement: Fully remote, with the team primarily operating in Central...


  • Columbia, South Carolina, United States Apex Systems Full time

    Apex Systems is seeking a knowledgeable trainer to support a well-known propane distribution firm during their transition to a new IFS ERP system.Engagement Duration: 6-12 months, with potential for extension based on project needs.Compensation: Starting at $65/hr on a W2 basis.Work Arrangement: Fully remote, with the team primarily operating in Central...


  • Columbia, South Carolina, United States Apex Systems Full time

    Apex Systems is seeking a skilled trainer to support a well-known propane distribution firm during their transition to a new IFS ERP system.Engagement Duration: 6-12 months, with potential extensions based on project needs.Compensation: Starting at $65/hr on a W2 basis.Work Arrangement: Fully remote, with a team primarily operating in Central Standard...


  • Columbia, South Carolina, United States Perkins Management Services Company Full time

    Job OverviewWe are seeking a highly skilled Food Service Director to lead our dining operations at Benedict College in Columbia, SC. As a key member of our team, you will be responsible for planning and managing food service across the entire campus.Key ResponsibilitiesDevelop and implement strategic operations plans aligned with our mission, vision, and...


  • Columbia, South Carolina, United States Perkins Management Services Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Director to join our team at Perkins Management Services Company. As a key member of our operations team, you will be responsible for planning and managing food service across our entire campus.Key ResponsibilitiesDevelop and implement strategic operations plans aligned with our mission,...

  • Area Director

    2 weeks ago


    Columbia, South Carolina, United States Mentor Community Services Full time

    About the RoleMentor Community Services, a leading provider of home and community-based specialized health care, is seeking a highly skilled and experienced Area Director to join our team. As a key member of our operations management team, you will be responsible for providing direction, leadership, and supervision to professional and other staff at the...


  • Columbia, South Carolina, United States We Do The Search Full time

    Director of Contract Manufacturing – FoodWe are seeking a seasoned leader to oversee the operations of our contract bottling, blending, and packaging facilities. As Director of Contract Manufacturing – Food, you will be responsible for ensuring smooth execution from production planning to delivery.Key Responsibilities:Develop and maintain production...


  • Columbia, South Carolina, United States Home Brands Full time

    {"h1": "Customer Service Director Job Description", "p": "At Home Brands, we are seeking a highly skilled Customer Service Director to lead our Customer Service Representative department. As a key member of our Senior Leadership Team, you will be responsible for overseeing the day-to-day operations of the department, ensuring exceptional customer service,...


  • Columbia, South Carolina, United States Piedmont Medical Center Full time

    Piedmont Medical Center Nursing Director ED Full Time DaysAs a key member of our leadership team, the Nursing Director ED will be responsible for ensuring the continuous safe operation of the assigned department, including all aspects of patient care, budgeting, staffing, and quality assurance. This role will provide the framework for the strategic goals of...


  • Columbia, South Carolina, United States The Brixton Group, Inc. Full time

    Job SummaryWe are seeking a seasoned professional to lead our Professional Services organization at The Brixton Group, Inc. As Director of Professional Services, you will be responsible for driving the team to exceed expectations in project delivery, revenue targets, and customer satisfaction.Key ResponsibilitiesStrategic Leadership: Partner with executive...