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Customer Service Director

2 months ago


Columbia, South Carolina, United States Home Brands Full time

{"h1": "Customer Service Director Job Description", "p": "At Home Brands, we are seeking a highly skilled Customer Service Director to lead our Customer Service Representative department. As a key member of our Senior Leadership Team, you will be responsible for overseeing the day-to-day operations of the department, ensuring exceptional customer service, and driving business growth.

Responsibilities:

* Lead and manage the Customer Service Representative team
* Develop and implement strategies to improve customer satisfaction and loyalty
* Analyze and report on customer service metrics and trends
* Collaborate with cross-functional teams to drive business growth and improve operational efficiency
* Foster a positive and inclusive team culture

Requirements:

* 3+ years of experience in customer service leadership
* Proven track record of improving customer satisfaction and loyalty
* Strong analytical and problem-solving skills
* Excellent communication and leadership skills
* Ability to work in a fast-paced environment

Benefits:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and results-driven leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

At Home Brands, we are committed to creating a workplace culture that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates from all backgrounds.

Sincerely,
Trevor Bowers, Chief Business Officer"}