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ERP Services Operations Manager

2 months ago

Columbia, South Carolina, United States BDO Full time

Position: ERP Managed Services Manager at BDO Digital

At BDO Digital, we are looking for an ERP Managed Services Manager to play a pivotal role within our Enterprise Business Applications (EBA) team. This position is crucial for supporting our clients in the area of EBA Managed Services and ensuring Operational Excellence. Your primary responsibilities will include fostering client relationships, addressing support inquiries, and guaranteeing the effective delivery of services, particularly in ERP, CRM, HCM, and related business applications.

Key Responsibilities:

  • Deliver both functional and technical assistance for EBA solutions
  • Enhance service delivery processes and standardization
  • Oversee internal and client-related risks
  • Lead the Managed Services team
  • Balance client workloads on a global scale
  • Elevate service quality and identify innovative processes/tools
  • Ensure client satisfaction and manage any escalations
  • Collaborate with stakeholders to resolve incidents
  • Assist in defining requirements and developing new solutions
  • Document processes and business applications thoroughly
  • Spot improvement opportunities and critical requirements
  • Engage in consulting, proposing business solutions, and gathering requirements
  • Support program and project management initiatives
  • Monitor project advancements and provide user support and training
  • Develop team members, fostering a positive environment and client service orientation
  • Travel as necessary (up to 10%)
  • Perform other assigned duties

Supervisory Duties:

  • Oversee functional and technical leads
  • Mentor and cultivate consultants
  • Act as a Career Advisor

Qualifications, Knowledge, Skills, and Abilities:

Education:

  • Bachelor's degree with 6+ years of ERP experience; OR
  • High School Diploma/GED with 7+ years of ERP experience

Experience:

  • 6+ years of experience in business process analysis or technical/functional ERP
  • 4+ years of experience in ERP/CRM product support
  • Preferred client-facing consulting experience

Licenses/Certifications:

  • Preferred business applications technology certifications

Software Proficiency:

  • Proficient in Microsoft Visio, PowerPoint, Word, and SharePoint
  • Experience with ERP/CRM/HCM solutions such as Microsoft Dynamics, Salesforce, SAP, etc.
  • Familiarity with Microsoft Project or Smartsheet
  • Preferred experience in enterprise software implementation

Other Skills and Abilities:

  • Strong analytical, problem-solving, and communication skills
  • Excellent interpersonal abilities
  • Expertise in business process analysis and design
  • Ability to thrive in a fast-paced environment

Keywords: Managed Services, Support, Business Central, Microsoft Dynamics, CRM, User Experience, Data Visualization, Cloud Strategy

The salary range for this position varies based on qualifications and experience.