Box Office Supervisor

12 hours ago

Oakland, California, United States ASM Global Full time
Job Summary

This part-time position is a lead who is responsible for supervising part-time ticket sellers at the box office. The successful candidate will also be responsible for box office duties during non-event time, including group sales, consignment, comp tickets, and reporting.

Key Responsibilities
  • Open and close the box office as necessary.
  • Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers' call time.
  • Serve as the first point of contact for ticket resolution for sellers and patrons on event nights.
  • Sell tickets to events via Ticketmaster or AXS as needed.
  • Provide excellent customer service to all patrons.
  • Set an example and serve as a leader to all ticket sellers.
  • Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
  • Pre-interview any potential new hires.
  • Perform other duties and responsibilities as assigned by the Box Office management staff.
Requirements
  • A minimum of 2 years' experience in a supervisory role.
  • Experience in a Box Office role.
  • Computer skills including Ticketmaster and AXS ticketing systems (preferred but not essential).
  • Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner.
  • Work with a sense of urgency and priority.
  • Ability to work independently and as part of a team.
  • Strong interpersonal and customer service skills.
  • Must be available nights, weekends, and holidays.
  • Ability to interact with all levels of staff including management and clients.
Education and Experience
  • High School Diploma or equivalent (BA/BS Degree Preferred).
  • Proficient PC skills including Internet Explorer, Outlook, MS Office Excel, and Word.
Skills and Abilities
  • Excellent organizational, problem-solving, written, and verbal communication skills required.
  • Strong attention to detail is required and comfortable working with data.

ASM Global is an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

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