Box Office Ticket Seller

9 hours ago

Oakland, California, United States ASM Global Full time
Job Title: Box Office Ticket Seller

ASM Global, a leading provider of public assembly facilities, is seeking a part-time Box Office Ticket Seller for the Oakland Arena and RingCentral Coliseum. This role requires working events, primarily in the evenings, nights, and weekends.

Key Responsibilities:
  • Sell tickets to the general public through our ticketing system (Ticketmaster).
  • Assist guests at the box office will call window and resolve all issues/problems.
  • Create an exceptional experience for all guests through a safe, clean, and friendly environment.
  • Familiarize yourself with the different venue layouts.
  • Answer questions regarding events, tickets, and schedules.
  • Balance monies at the end of shift with supervisor.
  • Follow all operational policies and procedures for the box office operations and the hall.
  • Greet each guest with a warm smile and a friendly greeting.
  • Familiarize yourself with each event (including special passes or credentials that are to be honored, VIP guests and so on).
  • Keep the lines of guests moving rapidly.
  • Receive and act on complaints from patrons according to established policies and procedures.
  • Supply information such as location of restrooms, merchandise areas, exits, and directions for customers.
Requirements:
  • Minimum high school graduate or GED equivalent preferred.
  • Preferred experience working with Ticketmaster ticketing or other ticketing system; as well as office equipment such as copiers, computer/keyboard, telephone, fax, and ticket printers.
  • Dependable and able to work scheduled shifts.
  • Maintains a positive attitude at all times and supports the company's policies.
  • Excellent organizational, planning, advanced oral and written communication skills, and inter-personal skills.
  • Attention to detail and service oriented.
  • Ability to undertake and complete multiple tasks and work independently.
  • Must be able to speak and understand English.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Flexible hours including weekends, holidays and evenings.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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