Back Office Supervisor

16 hours ago


Oakland, California, United States LifeLong Medical Care Full time
Job Title: Back Office Supervisor

We are seeking a highly skilled and experienced Back Office Supervisor to join our team at LifeLong Medical Care. As a key member of our operations team, you will be responsible for providing operational supervision and ongoing support to our medical staff in an individual health center.

Responsibilities:
  • Supervise Medical Assistants (MAs) to create an efficient clinic flow and support the development and implementation of Primary Care Teams.
  • Oversee daily Center operations, including patient and workflow, and resolve problems as needed.
  • Ensure compliance with clinical regulatory and licensure requirements.
  • Facilitate smooth operations and communications between all Center departments and staff.
  • Recruit, hire, orient, develop, supervise, evaluate, and terminate staff as needed.
  • Monitor and approve staff time and develop procedures in conjunction with staff and Center Director.
  • Develop and coordinate training for Medical Assistants to increase efficiency and skill level.
  • Coordinate with Triage staff to process all drop-in patients, including urgent care, immunizations, and other services.
  • Responsible for making regular announcements and ensuring that MA staff makes regular announcements as needed.
  • Build and maintain relationships with community partners, other Lifelong facilities, and staff.
  • Address patient grievances and perform additional duties as assigned by Center Director.
Requirements:
  • Associate degree or equivalent combination of education and/or experience.
  • Three years of health center management experience.
  • Proficient in Microsoft office Word, Excel, Outlook.
  • Ability to work evening and possibly weekend hours.
Preferred Qualifications:
  • College degree in related field.
  • Community or Public Health experience.

We offer a competitive salary range of $64,480 - $66k/year, excellent benefits, and a dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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