Hospitality Operations Manager
4 weeks ago
Puttshack is an innovative entertainment and hospitality company that offers a unique experience for guests. We are seeking a skilled Hospitality Manager to join our team.
Job SummaryThe Hospitality Manager will be responsible for overseeing the day-to-day operations of our venue, ensuring exceptional guest service, and driving business results. This role requires a strong leader who can motivate and develop a high-performing team, while maintaining a safe and healthy work environment.
Key Responsibilities- Operational Leadership: Oversee venue operations, including service, bar, reception, game & tech, and/or bar, ensuring compliance with company policies and procedures.
- Team Development and Management: Participate in hiring, training, and developing hourly associates, creating and maintaining schedules, and conducting pre-shift meetings to provide daily focus and coaching.
- Guest Experience: Manage guest service issues professionally, champion the Puttshack brand, and ensure a consistent and exceptional guest experience.
- Compliance and Safety: Maintain a safe, secure, and healthy work environment, ensuring proper safety protocols to minimize risk and ensure a safe environment for guests and associates.
- Minimum of 2 years of experience as a manager in a full-service restaurant, with experience in a high-volume food & beverage, hospitality, and/or social entertainment venue.
- Results-driven leader with strong communication skills, ability to resolve conflict, and provide direction to teams.
- Demonstrates financial acumen, strong understanding of restaurant operations, and tech savvy with a willingness to learn new systems and tools.
- Flexible availability to work evenings, weekends, and holidays.
- Paid PTO
- Health insurance: medical, dental, and vision
- Paid Parental Leave
At Puttshack, we are committed to equal opportunity and preventing discrimination and harassment in our application and hiring processes and in our employment decisions. We strive to create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.
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