Assistant General Manager

1 week ago


Pittsburgh, Pennsylvania, United States Concord Hospitality Full time
Assistant General Manager Job Description

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Concord Hospitality. As a key member of our leadership team, you will play a critical role in driving the success of our hotel operations.

Key Responsibilities:
  • Support the General Manager in leading the team in the development and implementation of property-wide strategies.
  • Ensure the implementation of the brand service strategy and brand initiatives to meet or exceed guest expectations.
  • Oversee the operation of all hotel property departments, ensuring that all brand standards are maintained.
  • Maintain current licenses and permits as prescribed by local, state, and federal agencies.
  • Provide a safe working environment in compliance with OSHA/MSDS.
  • Ensure compliance with all corporate accounting procedures.
  • Cover front desk shifts as needed.
  • Ensure each department has accurate and complete inventory and all supplies are maintained.
  • Assist and approve department managers' scheduling against guest and hours/occupied room goals.
  • Assist team supervisors and managers with constructive coaching and counseling.
  • Motivate and empower staff to solve guest issues.
  • Focused on guest satisfaction scores and strategies to improve them.
  • Provide excellent customer service by being readily available/approachable for all guests.
  • Ensure training and onboarding of all new team members are thorough and completed in a timely fashion.
  • Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas.
Requirements:
  • Must have open availability and a valid driver's license.
  • Experience in Hyatt hotel management is required.
Why Work with Concord Hospitality?

We offer a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market.

We value work-life balance, diversity, and our commitment to providing the best customer service and quality accommodations in every market we exist.



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