Operations Manager

4 days ago


Pittsburgh, Pennsylvania, United States Pyramid Global Hospitality Full time
Operations Manager Job Description

At Pyramid Global Hospitality, we're committed to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. As an Operations Manager, you'll play a key role in delivering exceptional guest experiences and driving business success.

Key Responsibilities:
  • Ensure all staff support our company's mission, values, and goals.
  • Implement property policies and procedures across all departments.
  • Act as a liaison between front desk, housekeeping, food & beverage, maintenance, and seasonal staff.
  • Work with the General Manager to establish, monitor, and analyze seasonal programs and budget.
  • Develop and conduct customer service training for all employees.
  • Cover shifts as needed.
Requirements:
  • Strong interpersonal and communications skills.
  • 2-3 years of customer service experience.
  • Punctuality and regular attendance.
  • Computer knowledge in Windows environment and prior experience with PMS and POS systems.
  • Proven ability to provide high-quality customer service.
  • Ability to multi-task, work independently, and perform detail-oriented functions.
  • Ability to problem-solve and make key decisions.
  • Team leader/player.
  • Availability to work some evenings, weekends, and holidays.
  • Professional and enthusiastic attitude.

We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.


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