Operations Director

2 weeks ago


Pittsburgh, Pennsylvania, United States Concord Hospitality Full time
Operations Manager Job Description

We are seeking a highly skilled Operations Manager to join our team at Concord Hospitality. As a key member of our leadership team, you will be responsible for driving guest satisfaction, analyzing service issues, and implementing effective solutions.

Key Responsibilities:
  • Guest Satisfaction: Develop and communicate key drivers of guest satisfaction, analyze service issues, and identify trends to ensure exceptional guest experiences.
  • Service Excellence: Work with department heads to ensure proper processes are being met, communicate effectively with the General Manager, and make decisions to drive business results.
  • Operations Strategy: Collaborate with the Rooms management team to develop an operational strategy aligned with the brand's business strategy and lead its execution.
  • Financial Management: Monitor Rooms operations sales performance against budget, review reports and financial statements, and coach the operations team to effectively manage occupancy, rate, wages, and controllable expenses.
  • Associate Development: Coach and support operations team members to achieve their full potential, develop systems to enable associates to understand guest satisfaction results, and communicate a clear and consistent message regarding departmental goals.
  • Quality and Compliance: Ensure associates are treated fairly and equitably, oversee funds controls, and ensure property policies are administered fairly and consistently.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for training and development. Our "Associate First" culture supports and inspires personal development, and we value work-life balance, diversity, and customer service excellence.

Join Concord Hospitality and be part of a team that is built on 5 cornerstones: Quality, Integrity, Community, Profitability, and FUN. We support diversity and inclusion through our mission to be a "Great Place to Work for All."



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