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Customer Service Specialist I

2 months ago

Lincoln, Nebraska, United States Allergan Full time
Company Overview
At Allergan Aesthetics, part of AbbVie, we are dedicated to the development, manufacturing, and marketing of a diverse range of leading aesthetics brands and products. Our extensive portfolio encompasses facial injectables, body contouring, surgical products, skincare solutions, and more.

We strive to deliver innovation, education, exceptional service, and a commitment to excellence, all while maintaining a personal touch.

Job Overview
This position offers a hybrid work model, combining both in-office and remote workdays. Candidates must be residents or willing to relocate to the Austin TX area. (Michigan Sales Territory)
What Your Future Manager Wants You to Know:

As a globally recognized leader in medical devices, your manager at Allergan Aesthetics is seeking team-oriented individuals who are enthusiastic about delivering a top-tier experience to our order-to-cash surgeons and healthcare organizations that procure our breast implant and tissue products along with accessories.

In exchange for your dedication, your manager presents an exciting opportunity to become part of a highly driven team that values a positive attitude, collaboration, and the celebration of both individual and team achievements.
You Are More Than Just a Title; You Are...

A Catalyst for Change: As the first point of contact for our clients, you possess the ability to identify and address their needs efficiently, utilizing your communication and order management expertise alongside your knowledge of systems, products, and processes.

A Problem Solver: You tackle challenges that may hinder customers from receiving their orders promptly, accurately, and professionally.

A Relationship Builder: You consistently impress clients with precise work and attentive, personalized service.


Your Responsibilities:


Handle a significant volume of calls or emails daily, including but not limited to: processing new product orders, providing updates on existing orders, researching product serial/lot/catalog numbers, managing high-volume product returns, confirming physician training certifications, and documenting order escalations.

Maintain confidentiality of customer information and proprietary corporate data.
Collaborate with our Sales Representatives and clients to ensure a first-class service experience while adhering to specified performance metrics and KPIs.
Deliver a seamless experience for our customers by utilizing multiple business systems and knowledge resources.
Qualifications:
You Bring:
1-2 years of experience in customer service.
A strong customer-centric approach.
Excellent communication skills, both written and verbal.
A collaborative team spirit.
Familiarity with MS Office; experience with SAP or ERP order management systems is preferred.
The ability to manage multiple tasks with high attention to detail.
A commitment to continuous learning and development.
Experience in the medical device or pharmaceutical industry is preferred.
A high school diploma or equivalent.
Additional Information:
For applicants in locations with pay disclosure requirements, the compensation range described below reflects the potential base pay for this role, based on the job grade for this position.

We offer a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

This position is eligible for participation in our short-term incentive programs.

AbbVie is an equal opportunity employer committed to integrity, innovation, community service, and embracing diversity and inclusion.