Finance Customer Service Representative

1 week ago


Lincoln, Nebraska, United States Security First Bank Full time
Job Title: Proceed Finance Customer Care Specialist

Are you looking for a career where you have evenings off to do the things you enjoy? Do you like a professional office environment with Federal Holidays, Saturdays, and Sundays off? We are seeking a friendly and smiling face to join our Proceed Finance team as a Customer Care Specialist.

Job Summary:

The Proceed Finance Customer Care Specialist provides loan service and sales for customers by responding to incoming telephone calls, emails, texts, website contact forms, and other contacts. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Key Responsibilities:
  • Respond to customer inquiries and provide solutions to their financial needs.
  • Handle customer service complaints and resolve issues in a professional and timely manner.
  • Utilize software and databases to research customer inquiries and provide accurate information.
  • Perform loan transactions and adjustments.
  • Provide excellent customer service and ensure a positive experience for all customers.
Requirements:
  • High school diploma or equivalent required.
  • Banking and finance experience desired.
  • Background in customer service and sales required.
  • Ability to apply bank regulations and compliance policies.
  • Strong communication and problem-solving skills.
What We Offer:

Security First Bank provides a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also offer opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application.



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