Customer Service Representative

5 days ago

Lincoln, Nebraska, United States Valvoline Instant Oil Change Full time

About the Role:

We are seeking a skilled Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a Customer Service Advisor, you will be the first and last face our customers see, creating lasting impressions and building loyal customers by using your knowledge of our products and services.

Key Responsibilities:

  • Deliver a positive first impression to each guest with a warm, friendly greeting
  • Present oil change options and additional services based on manufacturer recommendations
  • Build trust and win repeat, loyal customers
  • Evaluate customers' needs, working quickly and efficiently
  • Provide hands-on assistance under the hood as needed
  • Master products, services, and company knowledge

Requirements:

  • Effective interpersonal, oral communication skills
  • You enjoy interacting with people face-to-face
  • You are friendly and ready to work as part of a customer-focused team
  • Have an eagerness to learn and grow
  • You can occasionally lift up to 50 pounds
  • Have full mobility and the ability to work with your hands above your head
  • Can stand for extended periods of time and climb stairs

What We Offer:

  • Competitive pay & flexible work schedule
  • On-the-job training
  • Paid biweekly
  • Company provided uniforms and tools
  • We promote from within - a commitment we are passionate about
  • No late evenings
  • Paid time off and holidays*
  • Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply, and benefits may differ depending on location

We are an Equal Opportunity Employer:

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Accommodations:

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process.

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