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Help Desk Support Specialist

1 month ago

West Chester, Pennsylvania, United States iCST Full time
Job Title: Help Desk Analyst

Job Summary:

As a Help Desk Analyst at iCST, you will provide technical support to customers and end-users, resolving hardware and software issues and escalating complex problems to senior technicians. You will work closely with the IT team to ensure that all technical issues are resolved promptly and efficiently.

Key Responsibilities:

  1. Provide technical support to customers and end-users via phone, email, and in-person interactions.
  2. Resolve hardware and software issues, including troubleshooting and repairing equipment.
  3. Escalate complex problems to senior technicians and collaborate with them to resolve issues.
  4. Document and track technical issues using call-tracking software and systems.
  5. Stay up-to-date with industry developments and best practices through ongoing training and professional development.
  6. Work collaboratively with the IT team to ensure that all technical issues are resolved promptly and efficiently.


Requirements:

  • 5+ years of experience in technical support or a related field.
  • Strong technical skills, including hardware and software troubleshooting and repair.
  • Excellent communication and customer service skills.
  • Ability to work in a team environment and collaborate with senior technicians.
  • Strong problem-solving skills and ability to think critically.
  • Ability to stay up-to-date with industry developments and best practices through ongoing training and professional development.


What We Offer:

iCST offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.