Front Desk Associate

2 days ago

West Chester, Pennsylvania, United States Miracle-Ear Full time
Job Overview

Miracle-Ear is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our customers, you will play a critical role in delivering exceptional customer service and ensuring a positive experience for our patients.

Key Responsibilities:

  • Manage customer interactions, providing a high level of service and support.
  • Schedule appointments, screen and confirm new appointments through inbound and outbound calling.
  • Provide customer resolution to any concerns or questions.
  • Communicate customer information to Hearing Care Professionals.
  • Collect and record customer payments.
  • Maintain accurate customer records and databases.
  • Inform customers about hearing care accessory options.
  • Handle walk-ins and after-care for existing customers.
  • Participate in marketing and social media initiatives to promote office promotions.

About Miracle-Ear:

Miracle-Ear has been a leader in innovation and customer service for 75 years, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States, offering solutions that enhance our customers' quality of life.

Requirements:

  • Administrative, front office, or patient care coordinator background.
  • Experience in a direct customer support role.
  • Inbound/outbound calling skills.
  • Appointment scheduling and quality phone etiquette.
  • Adaptable and detail-oriented, with an outgoing, positive demeanor.
  • Computer literacy and ability to accurately document and file records.

Benefits:

  • Competitive hourly rate: $16-$19/hour + monthly bonus opportunity.
  • Hours: Monday-Friday, 8:30am-4:30pm.
  • Continuous training, development, and support.
  • Brand recognition – we're at the top of our industry.
  • Health Insurance – Medical.
  • Paid Time Off, Paid Holidays.

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