Lead Front Desk Sales Associate

4 weeks ago


West Chester, Pennsylvania, United States PCRK Group Full time
Job Title: Lead Front Desk Sales Associate

Job Summary:

The Lead Front Desk Sales Associate is responsible for leading and supporting business development at an assigned location within the PCRK Group. This role focuses on employee development, service quality, and execution to brand standards, driving annual revenue and profitability growth.

Key Responsibilities:

  • Develop a thorough understanding of Massage Envy services and products
  • Promote and implement new products, services, and initiatives
  • Serve as the Manager on Duty during assigned hours to ensure execution of daily tasks and successful completion of performance-related activities
  • Work a varied schedule, including nights and weekends
  • Assist in ensuring progressive growth of active member base, membership dues, service volume, and guest count growth through training, focus, and coaching
  • Coach, develop, and retrain underperformers in sales and service expectations
  • Facilitate the resolution of customer service issues and identify systemic opportunities throughout the organization

Requirements:

  • A proven ability to lead, coach, and develop location team members that support and execute on a sales and service culture
  • The ability to build authentic relationships based on mutual accountability, authenticity, and excellence
  • Experience in a supervisory or management role
  • Proficiency in Microsoft Word, Excel, PowerPoint
  • Strong analytical, communication, and people skills

Benefits:

  • Excellent medical, dental, and vision plans
  • Paid time off
  • Comprehensive 401K package
  • 45% discount on products
  • Employee referral bonuses
  • Free monthly massage/skincare services

About PCRK Group:

PCRK Group is headquartered in Phoenix, Arizona, and owns and operates 95+ Massage Envy locations throughout multiple states. We take care of you so you can take care of your clients. From competitive rates to flexible schedules, consider a career with PCRK Group today.

We Believe Our Differences Make Us Better:

PCRK Group is an equal opportunity employer and excited to hear from anyone with the skills, experience, and passion for doing a great job. If you're ready to put your amazing skills and know-how to work to help people feel their best, we can't wait to meet you.



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