Client Account Operations Specialist

2 months ago

Westlake, Ohio, United States Equity Trust Full time
*This position is eligible for a hybrid schedule after the probationary period.

JOB SUMMARY:
The Client Account Operations Specialist within the Account Services and Transfers division is responsible for accurately and efficiently processing new client accounts, managing incoming and outgoing transfers, and handling file maintenance requests in accordance with established protocols. This role is pivotal in enhancing the client experience by delivering exceptional customer service and support via phone and email.

ESSENTIAL FUNCTIONS:
  • Facilitates the setup of new client accounts
  • Communicates status updates to clients regarding account setups, transfer activities, and file maintenance
  • Addresses client inquiries, conducts research, and provides appropriate responses both internally and externally
  • Engages with clients to clarify discrepancies and requests for additional information
  • Maintains and updates client account information to ensure accuracy
  • Processes returned mail and prepares client documents for mailing
  • Coordinates the transfer of funds and assets with successor custodians
  • Verifies data accuracy to ensure timely processing of transfer requests

OTHER FUNCTIONS:
  • Adheres to document maintenance and retention protocols as per company guidelines
  • Provides assistance to other departments as required
  • Performs additional duties as assigned

QUALIFICATIONS:
Education and Experience:
  • High School Diploma or GED
  • At least 1 year of experience in the retirement or financial sectors
  • A minimum of 1 year of experience in a customer-focused environment

PROFESSIONAL CERTIFICATIONS:
  • No certifications required

TECHNICAL SKILLS:
  • Familiarity with IRS guidelines is preferred
  • Basic proficiency in Microsoft Office applications
  • Typing speed of at least 45 WPM is preferred
  • Basic 10-key skills

BEHAVIORAL COMPETENCIES:
In addition to the core competencies of Customer Focus, Collaboration & Teamwork, Integrity & Trust, and Self-Development:
  • Strong attention to detail
  • Effective active listening skills
  • Organizational abilities
  • Time management skills
  • Proficient written and verbal communication

PHYSICAL DEMANDS/WORK ENVIRONMENT:
This role operates within a professional office setting. Standard office equipment is routinely used. The Associate is regularly required to communicate verbally and audibly. Frequent tasks include sitting for extended periods, standing, walking, using hands and fingers, and reaching with hands and arms. The ability to lift files, open filing cabinets, and occasionally bend or stand on a stool is necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:
The above statements outline the general nature and level of work involved. They are not an exhaustive list of all responsibilities, duties, and skills required. Additional duties may be assigned, or this description may be amended at any time. Equity Trust Company is an equal opportunity employer and does not discriminate against any employee or applicant based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

About Equity Trust:

Equity Trust empowers individual investors and financial professionals by removing barriers to investment freedom. As an IRS-approved custodian, we fulfill the custodial and administrative duties required for various investment accounts. With an Equity Trust account, clients can invest in alternative assets such as real estate, precious metals, private equity, and more, alongside traditional assets like stocks and mutual funds – all through a single custodian. As a leading custodian of alternative assets in tax-advantaged accounts, our 45-year track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service. As a directed custodian, Equity Trust does not provide tax, legal, or investment advice, nor do we offer or sponsor proprietary investment products.

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