Head of Performance Strategy

2 weeks ago

Irving, Texas, United States TraXtion Full time

At TraXtion, we deliver a premier Software as a Service (SaaS) solution to our dealership partners. To enhance our expanding clientele, we are committed to assembling a highly effective team of Performance Managers. These professionals are tasked with engaging our dealers to cultivate relationships, promote product adoption, and reduce subscriber attrition.

The Chief of Client Success Operations will be instrumental in establishing and directing our vital client success organization. We seek a seasoned leader to aid in designing, innovating, and perpetually refining the client success framework for TraXtion and our Partners. This role is of high visibility and impact, providing an excellent opportunity to significantly influence our clients and TraXtion's ongoing success. The position will entail defining the optimal state and executing a strategic plan for processes, products, tools, and metrics that enhance client retention and inspire future product development. You will guide the team and collaborate closely with other business stakeholders, particularly the sales and product teams, to ensure our offerings align with customer needs. This will all take place in a collaborative environment that values your insights, encourages you to embrace new responsibilities, fosters continuous learning, and rewards innovative thinking.

An ideal candidate will possess extensive experience in sales or client success and demonstrate a passion for cultivating a world-class, goal-oriented, success-driven organization.

Key Responsibilities

· Strategic Leadership: Formulate strategies that will propel growth, profitability, and competitive advantage for TraXtion.

· Team Leadership: Oversee and nurture your organization and team leaders. Provide coaching and mentorship to associates, aiming to create a thriving environment that develops and retains talent.

· Product Development: Leverage market intelligence and identify trends to influence product and pricing strategies.

· Client Engagement: Directly interact with partners to understand their challenges, identify the issues they seek to resolve, and propose solutions utilizing innovative technology and capabilities.

· Market Strategy and Execution: Plan, implement, and manage the market strategy. Supervise multiple projects and programs simultaneously.

· Collaboration: Work closely with colleagues across TraXtion, including Product, Sales, Operations, Finance, and others, to enhance quality, volume, service, and profitability.

· Analytical Orientation: Demonstrate a proven ability to make decisions and solve problems based on analytical insights. Conceptual thinking skills should be complemented by a strong quantitative focus.

· Ownership Mindset: Exhibit an ownership mentality with sound business judgment and integrity, leading collaboratively with business partners across the organization. Encourage innovation, drive critical decisions, hold others (and yourself) accountable, and consistently deliver results.

· Effective Communication: Possess exceptional written and verbal communication skills, combined with strategic influencing abilities and the capacity to achieve consensus through intellect, interpersonal skills, and negotiation.

· Results Orientation: Maintain a strong focus on achieving both short-term and long-term objectives. Drive and execute an agenda in a dynamic and uncertain environment.

· Demonstrated success in thriving within a fast-paced, entrepreneurial, and dynamic setting.

Qualifications

  • High School Diploma or GED
  • A minimum of 5 years of experience in Client Success, Sales Management, or Operations
  • 2+ years of experience in a leadership role
  • Familiarity with the retail automotive sector and broad capabilities through software utilization
  • Proficient in Microsoft Office Suite, screen sharing technologies, and other relevant software systems
  • Ability to effectively engage with all levels within an automotive dealership or dealer group
  • Strong communication skills that engage the audience
  • Exceptional listening abilities to identify problems/risks remotely, with the capacity to ask open-ended questions that provoke thoughtful discussion
  • Client-focused with robust customer service skills
  • Willingness to travel up to 50%, subject to client demands, including in-market and overnight travel
  • Must possess a valid Driver's License
  • Authorization to work in the U.S. is required

Preferred Qualifications

  • Bachelor's degree or military experience is preferred
  • 2+ years of experience in the automotive industry

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