Customer Service Representative

1 day ago


Green Bay, Wisconsin, United States Werner Electric Full time

**Customer Service Representative Opportunity**

Werner Electric Supply is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our internal and external customers, resolving technical challenges, and supporting our sales processes from point-of-contact to product/solution delivery.

**Key Responsibilities:**

  • Take and reply to inbound customer calls and emails to convert into Bids or Orders.
  • Send product demos to qualified customers on request.
  • Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
  • Provide feedback to customers on adequate stock levels.
  • Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
  • Build and maintain customer relationships.
  • Review reports of business transactions.
  • Work with Outside Sales to establish and coordinate customer pricing profiles.
  • Support the Accounts Receivable department by responding to customer invoice dispute issues.
  • Investigate and resolve customer problems with deliveries.
  • May purchase material directly from vendor.
  • Coordinate product returns.
  • Solicit special pricing from vendors.

**What We Offer:**

  • Competitive compensation package.
  • Opportunities for career growth and development.
  • Recognition for hard work and successes.
  • Strong benefits package, including medical and dental insurance, short and long-term disability insurance, life and AD&D insurance, 401(k) retirement plan, and more.

**About Werner Electric Supply:**

Werner Electric Supply is a leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. We provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service.



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