Customer Service Representative
1 day ago
**Customer Service Representative Opportunity**
Werner Electric Supply is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our internal and external customers, resolving technical challenges, and supporting our sales processes from point-of-contact to product/solution delivery.
**Key Responsibilities:**
- Take and reply to inbound customer calls and emails to convert into Bids or Orders.
- Send product demos to qualified customers on request.
- Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
- Provide feedback to customers on adequate stock levels.
- Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
- Build and maintain customer relationships.
- Review reports of business transactions.
- Work with Outside Sales to establish and coordinate customer pricing profiles.
- Support the Accounts Receivable department by responding to customer invoice dispute issues.
- Investigate and resolve customer problems with deliveries.
- May purchase material directly from vendor.
- Coordinate product returns.
- Solicit special pricing from vendors.
**What We Offer:**
- Competitive compensation package.
- Opportunities for career growth and development.
- Recognition for hard work and successes.
- Strong benefits package, including medical and dental insurance, short and long-term disability insurance, life and AD&D insurance, 401(k) retirement plan, and more.
**About Werner Electric Supply:**
Werner Electric Supply is a leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. We provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service.
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