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Customer Service Representative

2 months ago

Green Bay, Wisconsin, United States BELLIN Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Bellin Health. As a key member of our contact center, you will provide exceptional customer service to patients and families, ensuring a positive experience with our healthcare system.

Key Responsibilities
  • Provide quality customer service to patients and families through phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
  • Document customer interactions and maintain accurate records.
  • Participate in ongoing training and education to enhance customer service skills and knowledge of healthcare services.
Requirements
  • High school diploma or equivalent required.
  • 1-3 years of experience in a customer service or healthcare-related role preferred.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in computer software and technology.
Why Work at Bellin Health?

Bellin Health is a leading healthcare provider in Northeast Wisconsin, dedicated to delivering high-quality patient care and exceptional customer service. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our patients and families. We offer a supportive and inclusive work environment, competitive compensation and benefits, and opportunities for professional growth and development.

At Bellin Health, we are committed to fostering a culture of excellence, compassion, and respect. We believe that our employees are our greatest asset, and we strive to provide a work environment that is safe, supportive, and inclusive. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.