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Customer Service Representative

2 months ago

Green Bay, Wisconsin, United States Associated Banc-Corp Full time
About the Role

Associated Banc-Corp is seeking a highly skilled Customer Care Representative to join our team. As a key member of our Contact Center, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries through multiple channels, including telephone, email, and digital channels.
  • Provide accurate information and solutions to customers while demonstrating enthusiasm and empathy.
  • Exercise good judgment and make decisions to ensure customer satisfaction and retention.
  • Mentor and train new Customer Care representatives to assist them in all aspects of the job.
  • Initiate opportunities to introduce Associated Bank products and services to existing and potential customers.
Requirements
  • High School diploma or equivalent required.
  • Less than 2 years of customer service, banking, retail, food service, insurance, telemarketing/sales experience required.
What We Offer

Associated Banc-Corp offers a competitive salary, professional development opportunities, and a comprehensive benefits package, including retirement savings, paid time off, and opportunities to connect with others through our diversity-focused Colleague Resource Groups.

Compliance Statement

Associated Banc-Corp is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.