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Customer Service Representative

2 months ago

Green Bay, Wisconsin, United States Fosber America Full time

Job Type: Full-time

Description

Fosber America is a leading manufacturer of corrugated board machines, and we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and ensuring their needs are met.

Key Responsibilities:

  • Respond to customer inquiries regarding spare parts ordering, providing accurate and timely information.
  • Process customer orders, ensuring they are printed and shipped to the correct department.
  • Research and resolve delivery and lead-time issues with vendors.
  • Maintain and improve knowledge of Fosber machinery and parts.

Utilizing the RMA (Return Material Authorization) File:

  • Use Excel spreadsheets to track and manage RMA requests.
  • Provide customers with RMA numbers and follow up on the status of returned parts.
  • Coordinate returns and credits with vendors, and issue credit memos.

Requirements:

  • High School Diploma or equivalent.
  • Customer service experience.
  • Proficient computer skills, including MS Office (especially Excel and Access), and some AutoCAD experience is a plus.
  • Organizational skills.
  • Attention to detail and accuracy.
  • Mechanical aptitude.
  • Ability to solve problems while maintaining a friendly, customer-focused attitude.
  • Pager/On call required after training.

Salary: $18-$21 per hour