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Customer Service Representative
2 months ago
Advanced Personnel Resources, Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and chat
- Resolve customer issues and concerns in a professional and courteous manner
- Update CRM databases with customer inquiries and requests
- Develop and maintain product knowledge to provide accurate information to clients
- Meet performance expectations in quality, availability, and call handle time
Requirements:
- High school diploma or equivalent required
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and multitask
- Strong technical and mechanical aptitude
- Computer literate and proficient in typing (40 wpm minimum)
What We Offer:
- Competitive salary range: $15-$16 per hour (bilingual candidates required to speak, read, and write in English and French)
- Temp-to-hire opportunity
- Benefits package including medical, dental, term life, short-term disability, holiday pay, service bonus, and direct deposit
About Us:
Advanced Personnel Resources, Inc. has provided full-service staffing solutions to the Triad region for over 35 years. We work with a diverse range of clients, from entrepreneurial start-ups to Fortune-ranked corporations, to fulfill their staffing needs. Our team of experienced recruiting and staffing professionals are dedicated to delivering exceptional service and finding the right candidates for our clients.