Retail Customer Service Representative, Skidmore Shop

2 weeks ago


Saratoga Springs, New York, United States InsideHigherEd Full time

Note: This position is on-call.

The Skidmore Shop is seeking a dedicated Retail Customer Service Representative to manage transactions, including sales, returns, and exchanges. This role involves assisting customers in locating items and providing recommendations, particularly for students with specific book and supply needs. The representative will also serve as a mentor to student employees throughout the academic year.

Key Responsibilities:

  1. Operate the cash register and provide customer assistance daily.
  2. Maintain a tidy and organized sales floor, including receiving and displaying merchandise.
  3. Assist in creating attractive merchandise displays and dressing mannequins.
  4. Deliver exceptional customer service to both the campus community and the general public.
  5. Collaborate with shop staff, including student workers and external vendors.
  6. Support staff with various tasks, such as receiving inventory and processing online orders.
  7. Participate in events like sales promotions and assist with miscellaneous projects.
  8. Help manage and guide student workers.

This position requires strong organizational skills, the ability to multitask, and excellent communication skills, as it involves frequent customer interaction. The role will primarily take place on the sales floor, which may involve a fast-paced environment, as well as periods of standing, sitting, and repetitive movements.

Essential Qualities:

  • Highly organized
  • Detail-oriented
  • Exceptional customer service skills
  • Punctual and reliable
  • Team-oriented attitude
  • Solution-focused
  • Eager to learn and adapt

Compensation: $15.49 per hour

Application Requirements:

  • Online application
  • Cover letter
  • Resume
  • List of three references

Equal Employment Opportunity Statement:

Skidmore College is committed to fostering an inclusive campus community and, as an Equal Opportunity Employer, prohibits discrimination in hiring practices based on various protected categories.

Creative thought matters.



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