Front Desk Lead
4 days ago
The Front Office Supervisor role at Olshan Properties involves overseeing the daily operations of the Front Desk, ensuring seamless guest experiences, and promoting a positive work environment.
Key Performance Indicators (KPIs):
• Guest satisfaction ratings: 90% or higher
• Employee satisfaction ratings: 85% or higher
• Operational efficiency: meeting or exceeding established targets
Responsibilities:
• Supervise and train Front Desk staff to meet performance expectations
• Manage guest relations, responding to concerns and resolving issues promptly
• Collaborate with other departments to achieve operational goals and objectives
• Develop and implement strategies to enhance guest satisfaction and loyalty
Requirements:
• 6 months customer service experience required
• Cash handling or hotel Front Desk experience preferred
• Marriott experience preferred
• Lightspeed experience preferred
• Ability to communicate effectively in English, both verbally and in writing
• Strong problem-solving and conflict resolution skills
• Ability to work under pressure and maintain a professional demeanor
• High school graduate or equivalent required
• Additional language ability preferred
Benefits:
Olshan Properties offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for career growth and development.
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