Front Desk Associate
4 days ago
We are seeking a detail-oriented and customer-focused Front Desk Associate to join our team at Fairfield Inn & Suites Hilliard West Columbus.
Job DescriptionThe Front Desk Associate is responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining accurate records. Key responsibilities include:
- Guest Check-in/Check-out: Verify registration information, process payments, and provide guests with room keys and hotel amenities.
- Phone Management: Answer department phone calls within 3 rings, using correct greeting and telephone etiquette.
- Room Assignments: Ensure accurate room assignments based on guest preferences and hotel availability.
- Lost and Found: Maintain the lost and found area, returning items to their rightful owners when possible.
To be successful in this role, you must possess excellent communication skills, attention to detail, and the ability to work well under pressure. The ideal candidate will have:
- Education: High school diploma or equivalent required; Bachelor's degree in Hospitality or related field preferred.
- Experience: Previous experience as a front desk associate or similar role in the hospitality industry.
- Skills: Basic math skills, knowledge of hotel operations, and proficiency in computer systems.
We offer a competitive salary, $45,000 per year, plus benefits including health insurance, paid time off, and employee discounts.
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