Front Desk Associate

1 day ago


Columbus, Ohio, United States Shaner Hotel Group Full time

About the Position

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We are seeking a highly skilled Front Desk Agent to join our team at Shaner Hotels' Columbus Moxy Short North. As a key member of our front office staff, you will be responsible for delivering exceptional guest service and ensuring seamless check-in/check-out experiences.

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Key Responsibilities

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  • Process all guest arrivals and departures in accordance with established hotel procedures.\
  • Handle guest complaints and resolve issues efficiently.\
  • Manage cash handling and credit transactions accurately.\
  • Maintain high levels of product knowledge to provide recommendations to guests.\
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Requirements

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  • High school graduate or equivalent required.\
  • Minimum one year customer service experience; previous hotel experience preferred.\
  • Bilingual English/Spanish a plus.\
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About Us

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Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the US and abroad. We offer a dynamic work environment and opportunities for professional growth.

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Estimated Salary: $35,000 - $45,000 per year



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