Cannabis Retail Specialist

2 weeks ago


Stuart, Florida, United States Trulieve Full time

"Trulieve Grows One Patient at a Time"

If you are interested in contributing to one of the fastest expanding sectors in the country, consider a role with Trulieve. This position is ideal for those who wish to assist individuals in need through their work.

At Trulieve, our mission is to provide our patients with the relief they seek through trustworthy products. Our plants are cultivated in a carefully controlled environment that minimizes unwanted chemicals and pests, ensuring a natural process at every stage.

Our offerings are specifically designed to help alleviate symptoms such as seizures, severe muscle spasms, pain, nausea, and loss of appetite, associated with serious medical conditions like cancer.

Our dedicated team collaborates closely with healthcare professionals to ensure that patients receive the appropriate products and dosages, delivering the compassionate care they deserve.

Position Overview:

The Cannabis Retail Specialist is tasked with guiding customers on their cannabis journey by educating them about the benefits and potential side effects of various products. This role requires a solid understanding of product knowledge to effectively assist customers while delivering outstanding service. The primary responsibility is to facilitate customer purchases in compliance with state regulations while ensuring a superior customer experience.

Key Responsibilities:

  • Deliver exceptional service to customers, guests, and colleagues.
  • Show empathy and compassion towards patients.
  • Provide a superior experience through elevated service standards and product expertise.
  • Assist management with returns according to company policies.
  • Process patient orders efficiently and in a timely manner.
  • Adhere to Trulieve Policies and Procedures.
  • Collaborate with the on-duty leader to enhance customer satisfaction.
  • Help customers resolve any product or device issues.
  • Work with management to address customer concerns.
  • Document customer interactions and issues in their profiles.
  • Maintain a clean and organized workstation throughout the shift.
  • Perform additional tasks as assigned by management.

Additional Responsibilities:

  • Delivery Associate: Must hold a valid driver's license and maintain a clear driving record.
  • Online Support: Assist with processing online orders, including deliveries, within a two-hour timeframe.

Qualifications:

  • High school diploma or equivalent, with experience in a related field preferred.
  • Minimum age of 21 years (or 18 in specific states).
  • Prior experience in retail or customer service is advantageous.
  • Experience with cash handling is required.
  • Able to work independently in a fast-paced environment and interact with diverse personalities.
  • Excellent communication skills, both verbal and written.
  • Ability to work effectively without supervision and in a team setting.
  • Strong interpersonal skills and professionalism to engage with all levels of staff.
  • Capable of following written and oral instructions.
  • Must be able to interact respectfully with customers and team members.
  • Ability to communicate in conversational English and operate electronic devices.
  • Must possess the mental and physical capabilities necessary for the role.
  • Must pass a comprehensive background check.

Physical Requirements:

  • Must be able to move throughout the facility and communicate effectively.
  • Frequent manipulation of objects of varying sizes and weights, including lifting up to 50 lbs.
  • Occasional need to remain seated.

Work Schedule:

  • Flexible hours based on store needs.
  • Availability for evenings, weekends, and holidays is required.
  • This position typically involves up to 25 hours of work per week.

Trulieve is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind. We support a drug-free workplace and offer a comprehensive benefits package, including paid time off.



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