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Cannabis Retail Specialist

2 months ago

Stuart, Florida, United States Trulieve Full time

"Trulieve: Supporting Patients One at a Time"

If you are passionate about contributing to a rapidly expanding sector in the country, consider a role with Trulieve. This position is ideal for individuals who wish to assist others in their journey towards wellness.

At Trulieve, our mission is to provide patients with the relief they seek through trusted products. Our cannabis plants are cultivated in a carefully controlled environment designed to minimize harmful chemicals and pests, ensuring a natural growth process.

Our product line is specifically crafted to help alleviate symptoms such as seizures, chronic muscle spasms, pain, nausea, and loss of appetite, which are often associated with serious medical conditions.

Our dedicated team collaborates closely with healthcare professionals to ensure that patients receive the appropriate products and dosages, delivering compassionate care tailored to individual needs.

Position Overview:

The Cannabis Retail Specialist plays a crucial role in guiding customers through their cannabis experience by educating them on the benefits and potential effects of various products. This position requires a strong knowledge base to effectively communicate with customers while delivering exceptional service. The primary responsibility is to facilitate customer purchases in compliance with state regulations while ensuring a positive shopping experience.

Key Responsibilities:

  • Deliver outstanding customer service to clients, guests, and colleagues.
  • Exhibit empathy and compassion towards patients.
  • Provide an elevated service experience through comprehensive product knowledge and customer interaction.
  • Assist management with returns in accordance with company policies.
  • Efficiently prepare and process customer orders.
  • Adhere to Trulieve's policies and procedures.
  • Collaborate with the team leader to enhance customer satisfaction.
  • Resolve product or device issues for customers.
  • Document customer feedback and concerns accurately.
  • Maintain a clean and organized workspace throughout the shift.
  • Perform additional tasks as assigned by management.

Additional Responsibilities:

  • Delivery Associate duties may require a valid driver's license and a clean driving record.
  • Assist with online order processing and deliveries within specified timeframes.

Qualifications:

  • High school diploma or equivalent, with relevant experience preferred.
  • Minimum age requirement of 21 years (or 18 in specific states).
  • Prior experience in retail or customer service is advantageous.
  • Experience with cash handling is necessary.
  • Ability to work independently in a fast-paced environment and interact with diverse personalities.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and professionalism in all interactions.
  • Ability to follow instructions and work effectively in a team.
  • Must be able to engage respectfully with customers and colleagues.
  • Must possess the physical and mental capabilities to perform job duties.
  • Successful completion of a background check is required.

Physical Requirements:

While performing the duties of this role, the employee is:

  • Required to move throughout the facility, including confined spaces.
  • Often required to handle objects of varying sizes and weights, including lifting up to 50 lbs.
  • Occasionally required to remain seated for extended periods.

Work Schedule:

  • Flexible hours based on store needs.
  • Availability for evenings, weekends, and holidays is essential.
  • This position typically involves up to 25 hours of work per week.

Trulieve is committed to providing equal employment opportunities and prohibits discrimination of any kind. We support a drug-free workplace and offer a comprehensive benefits package, including paid time off.